Hands-on UX Leadership:

User and Product Research, Interaction Design, Architecture, Strategy, and Engineering

Portfolio of Work

Home Buying as an Emotional Journey

First time home buyers: Meet Will (pt1)

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First time home buyers: Meet Will (pt1)

Persona Research

UX Research

Map search detail screen for mobile

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Map search for mobile

Guided or Q/A design pattern for mobile

Intro-View-View Options-Vector Icons

An annotated mock flow

Mobile Search UX

Interaction Design, Mobile Design

Mobile flow diagram

Tax filing checkout flow

Mobile Development Flow

A flow diagram created for the engineering, visual design, and product teams to help them understand interaction requirements

For sale by owner: Purchase flow

Included in a specifications and requirements document, this flow diagram documented the flow for a lead delivery feature for dealers of marine, powersports, and recreational vehicles.

eCommerce Check out flow diagram

For sale by owner: Customer Service Flow

Annotated wireflows are a way of conceptualizing the the relationship between wireframed paged or modules and the expected behavior of the system

Flow diagrams

Information Architecture, Interaction Design

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Improved dashboard design for tablet devices

Responsive & Mobile Design

UX Research

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A real content wireframe to test out navigation and layout concepts for the redesign of a detail page

Detail Page Redesign

Information Architecture, Interaction Design, UX Design

Map search mocks

Map search application design

Map search specification / requirements documentation conveyed user needs in a format that could be understood by engineers.

A lo-fi mock used in an interactive prototyped design in Powerpoint

Map search UX principles included in the Product Book for map search

Map Search Redesign

Communicating UX, UX Design, UX Research

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Sketching User Journeys

Communicating UX, UX Design, UX Research

Voice of the Customer Community Concept

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SOLR Process Map

Sitemap for the redesign of a marketplace platform

Process and Site Maps

Information Architecture

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An example of a proto-persona built from interviews with stakeholders, product managers, and informants interviewed at an area home show

A proto-persona representing an archetypal user of our Customer Relationship Management system

Slides from a presentation on the user experience of searching for homes to rent and buy

Lean UX Personas

Communicating UX, UX Research

Dashboard Design

Information Architecture, Interaction Design, UX Design, UX Research

Mobile Dashboard Design

Information Architecture, UX Design, UX Research

Hi-fidelit wireframe to demonstrate a proposed navigation design for a tax preparation application

Navigation Design

Information Architecture

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A diagram to help people understand the difference between design patterns that solve user problems and those that solve application problems

Chart: Modeling application design principles on ideal communication in a marketplace

Diagrams and Illustrations

Communicating UX

Principles of Application Design

Interaction Design, Training, UX Design

Web design for Refresh Hampton Roads, an early Technology and Design professionals association

Web UI Design for a small consulting business

The design for a scholarly research portal and discussion site

Design for a Rsync.net

Web design and UI coding for an IT consultancy

Web Design Samples

Visual Design

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User Story Map for CRM Redesign

A user story map created to guide the redesign process

User Story Mapping

Information Architecture, UX Research

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Personas - first time home buyer

First time home buying as an emotional journey

First time home buying as an emotional journey

The Search User Experience

A global user experience language is a set of living documents governing user experience principles, best practices, and design patterns

User Experience Language

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SLIDING-DOORS-MAP-SEARCH-DEMO

Wireframes: a selection

Heuristic Review of eCommerce Process

Heuristic Reviews

Communicating UX, UX Design

A UI localization project for an eCommerce product

eCommerce Localization Project

Information Architecture, UX Design, UX Research

Mortgage Calculator

Mobile Design, UX Design, UX Research

Search UX Workshops

Information Architecture, Training, UX Research

A mock up of a redesigned detail page. The page design balanced business needs and findings for usability and user testing

eCommerce Redesign

Application Design: Map Search

Information Architecture, Interaction Design, UX Design, UX Research

Creating a Global Experience Language

Communicating UX

Storyboarding CTAs

Interaction Design, UX Design

Content Invenstories

Information Architecture, UX Design

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A content template for a weekly UX newsletter

Weekly UX Newsletter

Training

User Experience Insights

writing about UX, design, research, and strategy

Understanding Search: an emotional journey

Home buying as an emotional journey

Information Architecture, UX Research

First-time Home Buyers: Meet Will

UX, UX Research

Does this search design pattern work?

Understanding the Search Experience

Information Architecture, Interaction Design, UX, UX Research

Ben Shneiderman is one of the first to articulate Interaction Design Principles

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Ben Shneiderman is one of the first to articulate Interaction Design Principles

Ben Shneiderman is one of the first to articulate Interaction Design Principles

Example of a page status message at Mircosoft

Foundational principles undergird great design

Example of a page status message at Mircosoft

Each area of User Experience Design is governed by design principles

Principled Design: Interaction design and UX design principles

Interaction Design, UX

The principles of visual design

Principled design: the foundation of great user experience

UX Toolbox – The Competitive Analysis

UX